Kudat Golf & Marina Resort ("we," "our," or "us") is committed to protecting the privacy of our guests and website visitors. This Privacy Policy describes how we collect, use, disclose, and protect the personal data you provide to us when you use our website, make a reservation, or utilize our services.

1. Information We Collect
We may collect the following types of personal data: Identification Data: Name, date of birth, gender, nationality, passport or ID card details (for check-in). Contact Data: Email address, mailing address, telephone number. Reservation & Transaction Data: Stay details (dates of arrival and departure), room preferences, payment card information (processed securely by a third-party payment processor), and reservation history. Website Usage Data (Non-Personal): IP address, browser type, operating system, pages viewed, time spent on the site, and referring website addresses (collected via cookies and analytics). Preference Data: Special requests, dietary restrictions, and specific service preferences to enhance your stay.

2. How We Collect Your Data
We collect data through the following methods: Direct Interactions: When you make a reservation (online, phone, or email), check-in at the resort, sign up for a newsletter, or contact us directly. Automated Technologies: Through the use of cookies and other tracking technologies when you use our website. Third Parties: From booking agents, online travel agencies (OTAs), or other partners that refer you to us.

3. How We Use Your Data
We use your personal data for the following purposes:
To Manage Reservations: To confirm and process your bookings and provide the services you request.
To Provide Services: To facilitate your check-in/check-out, manage your stay, and fulfill special requests.
To Communicate: To send booking confirmations, pre-arrival information, post-stay surveys, and respond to your inquiries.
To Improve Our Services: To analyze website usage, gather feedback, and enhance our facilities and guest experience.
Marketing (with consent): To send promotional offers, news, and updates about the resort, golf course, and marina activities (you can opt-out at any time).
Security & Legal Compliance: To comply with legal requirements, including immigration laws, and to ensure the security of our guests and premises.

4. Disclosure of Your Data
We may share your personal data with:
Service Providers: Third-party companies that perform services on our behalf, such as payment processing, IT support, or marketing services. These parties are contractually obligated to keep your data confidential.
Booking Partners: Online Travel Agents (OTAs) or travel agents through whom you made a reservation.
Legal Authorities: When required by law or in response to valid requests by public authorities (e.g., police or immigration).
We do not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing purposes.

5. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure.

6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements.

7. Your Rights (PDPA Compliance)
In accordance with Malaysian law, you have the right to:
Access: Request a copy of the personal data we hold about you.
Correction: Request correction of any inaccurate or incomplete data we hold about you.
Withdraw Consent: Withdraw your consent to the processing of your personal data for marketing purposes at any time.
To exercise these rights, please contact us using the details provided below.

8. Contact Us
If you have any questions about this Privacy Policy or our data handling practices, please contact us at:
Kudat Golf & Marina Resort Off Jalan Urus Setia, 89057 Kudat, Sabah.
Email: info@kudatgolfmarinaresort.com / kudatsalesteam@gmail.com / rsvnkgmr@gmail.com Telephone: +6088-611 211 / +6013-863 8813